Frequently Asked Questions

In this section we will collect the most frequent questions from customers to our technical support, with answers to them. The questions are divided into groups according to directions. Before contacting technical support, please make sure that there is no answer to your question here.
Internet of things 10
  • Let the device settings be loaded in the Configurator immediately upon connection, remove the "Get settings" button.
  • How does the frequency of data collection affects the autonomy of LoRaWAN devices?
  • How to transfer the gateway to work in the Russian frequency range?
  • Where can I download the description of the exchange protocol for the LoRaWAN device?
  • When trying to login to AdminTool / Pulse, an Error connection error appears. What am I doing wrong?
  • Where can I download the documentation for the VLM868-01?
  • How can I check if I have replaced the global_conf.json on BS correctly?
  • Is SI-13 compatible with Mercury 206 and Mercury 201 meters?
  • In which directory is the global_conf.json located?
  • What login and password are used to access the BS?
Vehicle Monitoring 1
  • Which engineering server should be used for remote access to the monitoring device?

Internet of things

Let the device settings be loaded in the Configurator immediately upon connection, remove the "Get settings" button.
When configuring several devices of the same type, it is very convenient to set the settings once in the Configurator and then connect the devices one by one by clicking the "Load settings" button. If the settings are loaded from the device to the Configurator automatically when connected to the device, then the above process will not be possible. You will have to set the settings again for each device.

How does the frequency of data collection affects the autonomy of LoRaWAN devices?
Generally irrelevant. Data collection takes place in a very short period of time, in contrast to the data transfer process, which is more energy intensive and consumes most of the battery power.
Exceptions: devices with M-BUS type interfaces and current loop, where data collection is the main source of energy consumption.

How to transfer the gateway to work in the Russian frequency range?
If BS-1.2, BS-2.2 are used, then the file with RU frequencies is present on the BS in the directory /LoRa/packet_forwarder/lora_pkt_fwd/. To update the frequency plan settings, you need to:
  • go to the directory with the global_conf.json file (more about the location of the file and its composition in UM rev.13 on page 19);
  • download the settings file with the command
    wget http://iotvega.com/content/ru/bs/bs01/RU868_global_conf.json;
  • delete old settings file global_conf.json;
  • replace the downloaded file name to global_conf.json;
  • change individual settings in the new file: gateway ID, server IP address and port;
  • save the file and run Packet Forwarder.
If you have any difficulties, please contact our technical support.
If BS-1, BS-2 are used , then the file with RU PE can be downloaded from our website, following the link:
http://iotvega.com/content/ru/bs/bs01/RU868_global_conf.json

Where can I download the description of the exchange protocol for the LoRaWAN device?
The exchange protocol is described in the user manual of a specific LoRaWAN device.
The user manual can be downloaded from the vega-absolute.ru website or iotvega.com on the corresponding product page.

When trying to login to AdminTool / Pulse, an Error connection error appears. What am I doing wrong?
Please check which port is used when connecting to the server. You should use a TCP port.

Where can I download the documentation for the VLM868-01?
The radio module we produce is a copy of the module at the link:
https://wireless-solutions.de/products/radiomodules/im880b-l.html. All necessary documentation can be downloaded from this link.

How can I check if I have replaced the global_conf.json on BS correctly?
To check, perform the following steps:
1) Go to directory: cd LoRa/packet_forwarder/lora_pkt_fwd/
2) Stop watchdog with command: /etc/init.d/lora_watchdog stop
3) Run packet forwarder with console output: ./lora_pkt_fwd

If there are no errors after launch, then everything is done correctly.
After checking, restart with the reboot command and you can start working with the BS.

Is SI-13 compatible with Mercury 206 and Mercury 201 meters?
Mercury 206 can be connected to SI-13 using the RS-485 interface and read current readings from the meter.
Mercury 201 can be connected via a pulse input.

In which directory is the global_conf.json located?

What login and password are used to access the BS?
The default is
Login: root
Password: temppwd

Vehicle Monitoring

Which engineering server should be used for remote access to the monitoring device?
To access the device, you can use our server (89.189.183.233:14101), or deploy the server at your own facilities and use it.